Ok that was dirty…there is no free pizza for people reading this post. Anyway…
A week or so ago I purchased two Papa John’s pizzas for my family to enjoy, one cheese/cheese and one BBQ Chicken and Bacon speciality. To my horror (yeah, horror) when I arrived home, the speciality pizza was missing a lot of cheese (yeah, a lot, and you see my horror now right). I took a couple of pictures and emailed them to Papa John’s customer service politely asking them to replace my pizza. This was Saturday.
On Monday morning I received a call from Tyler, my local Papa John’s store manager. He said, “thanks for letting us know about this issue, I looked at the pictures and I totally agree that there is not near enough cheese on there, I’m sorry about that, I’d like to replace your pizza, when would you like to do that?” I responded, “today is fine, we don’t have any dinner plans yet, I’d like another BBQ Chicken and Bacon.” He said, “can I get you a pizza for the kids too”. I said, “yes”!
Folks, this is excellent customer service and being an excellent customer. I was dissatisfied with my purchase, I calmly and politely told the business about my problem. The business accepted full responsibility and made it right.
So thanks Papa John’s for making excellent pizza and providing excellent customer service.